Exchange/Returns

Return, Refund & Exchange Policy – Marjani by Mona

At Marjani by Mona, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 5-day return and exchange window from the date of delivery.

  • Items must be unused, unworn, and in their original condition with all original tags and packaging intact.

  • Refunds will be processed within 15 business days of requesting the return.

    • Online Payments → refunded to the original payment method.

    • Cash on Delivery (COD) Payments → refunded as store credit.

How to Process a Return/Exchange

Please follow these simple steps:

  1. Keep all items (including the invoice) in a secure package and address it to:

Marjani by Mona
[Insert Full Address Here]
WhatsApp: [+91 XXXXXXXXXX]
Email: info@marjanibymona.com

  1. Ensure all items are:

    • Unworn and in their original packaging

    • Bearing original tags

    • Undamaged (if damaged in transit, please keep the tags attached for processing)

⚠️ Items that are altered, used, or returned without original tags/packaging may not be accepted and will be sent back to the customer.

  1. Place a return request via our Returns Portal:
    👉 [Insert Return Request Link here]

  2. Email us at care@marjanibymona.com with product images (with packaging and tags) to schedule a return pickup.

Pickup & Refund Process

  • Once approved, your package will be picked up by our courier partner within 3–5 business days, free of charge.

  • After pickup and quality check, the refund will be processed within 15 business days:

    • Online Refund (for prepaid orders)

    • Store Credit (for COD orders)

Exchanges

  • You may exchange an item purchased on www.marjanibymona.com for the same or another product.

  • All exchanges are subject to stock availability at the time of request.

Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order by emailing care@marjanibymona.com with your order number.

International Orders

Please note: We do not currently accept return or exchange requests for international orders.